Contact Us

Have a question about your order, a product, delivery, returns or refunds? Our Customer Service team is here to help.

Customer Service

Email: info@kateandson.com

For order-related enquiries, please include your order number so that we can assist you as quickly as possible.

Customer Service Hours

Monday – Friday: 9:00 – 17:00
Saturday – Sunday: 10:00 – 14:00

We aim to respond to all enquiries as soon as possible during these hours.

Returns & Refunds

If you would like to return an item or cancel an order, please contact our Customer Service team by email, including your order number and a clear description of your request. We will provide the appropriate return instructions and return address.

For full details, see our Refund Policy.