Terms of service
Terms of Service
KateAndSon.com — Kate and Son
Last updated: 1 January 2026
Welcome to KateAndSon.com.
These Terms of Service govern your use of the KateAndSon.com website and the purchase of products through our online store.
By using our website or placing an order, you agree to comply with these Terms of Service.
These Terms of Service do not affect or limit any statutory rights you may have under applicable UK consumer law.
1. About KateAndSon.com
KateAndSon.com is operated by:
Kate and Son
Website: KateAndSon.com
Customer Service: info@kateandson.com
Legal business name: Shop Your Style
Registered address: Klaverstraat 1, 4781AV Moerdijk, The Nederlands
Company registration number: 98577484
VAT number: NL005340383B29
For the purposes of these Terms of Service, "Kate and Son", "KateAndSon.com", "we", "us" and "our" refer to the business operating KateAndSon.com.
"Customer", "you" and "your" refer to the person using our website or purchasing products from us.
2. Using our website
You may use KateAndSon.com for lawful purposes only.
You must not use the website:
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for fraudulent or unlawful activities;
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to attempt to gain unauthorised access to our systems;
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to interfere with the operation or security of the website;
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to introduce viruses, malware or other harmful material;
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to copy or reproduce website content for unauthorised commercial purposes; or
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in any way that may damage or disrupt the website or our services.
We reserve the right to restrict or suspend access to the website where reasonably necessary to protect our website, business, customers or other users.
3. Products and product information
We make reasonable efforts to ensure that product descriptions, photographs, prices, colours, sizes and other information displayed on KateAndSon.com are accurate.
Product images are provided for illustration and may vary slightly from the actual product due to lighting, photography and differences between computer, tablet and mobile displays.
Minor variations that do not materially affect the product do not necessarily constitute a defect.
Nothing in this section affects your statutory rights where goods are faulty, not as described, of unsatisfactory quality or otherwise fail to meet applicable legal requirements.
4. Product availability
Products displayed on KateAndSon.com are subject to availability.
We may change, remove or discontinue products at any time.
If you have placed an order for a product that becomes unavailable before we can fulfil the order, we will contact you where reasonably possible.
If payment has already been taken for an item that we cannot supply, we will provide an appropriate refund.
5. Prices
All prices displayed on KateAndSon.com are in British Pounds Sterling (GBP / £) unless otherwise stated.
Applicable taxes will be included or displayed as required by law.
Any applicable delivery charges will be shown before you complete your purchase.
We take reasonable care to ensure that prices displayed on the website are accurate.
If we discover an obvious pricing error, we may contact you before fulfilling the order.
If an obvious error results in a product being displayed at an incorrect price, we may cancel the affected order and refund any payment made.
6. Promotions and discount codes
From time to time, KateAndSon.com may offer promotional codes, discounts or other special offers.
Unless otherwise stated:
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promotional codes cannot be exchanged for cash;
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promotional codes cannot be applied retrospectively;
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only one promotional code may be used per order; and
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promotional codes may have additional terms communicated at the time of the promotion.
Promotional offers will be subject to the terms communicated when the offer is made.
Nothing in this section affects your statutory consumer rights.
7. Placing an order
When placing an order, you must provide accurate and complete information.
Before submitting your order, you will have the opportunity to review your order details and correct any errors.
You should check:
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your name;
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delivery address;
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billing information;
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products;
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sizes;
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colours;
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quantities; and
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total price
before completing your purchase.
By submitting an order through our checkout, you are requesting that we supply the products selected by you and acknowledging the obligation to pay the stated price.
8. Order confirmation
After submitting an order, you will receive an order confirmation by email.
The confirmation will normally include information such as:
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your order number;
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details of the products purchased;
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quantities;
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prices;
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delivery information; and
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relevant information concerning returns and cancellation.
Please keep your order confirmation for your records.
We recommend contacting Customer Service as soon as possible if any information in your order confirmation appears to be incorrect.
9. Acceptance of an order
Your order is subject to acceptance and product availability.
We reserve the right to decline or cancel an order in reasonable circumstances, including where:
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a product is unavailable;
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there is an obvious pricing or description error;
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we suspect fraudulent or unlawful activity;
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we are unable to fulfil the order;
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the delivery address cannot reasonably be served; or
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there has been an obvious technical error affecting the order.
If we cancel an order after payment has been taken, we will refund the relevant amount.
Nothing in this section affects any rights you have under applicable consumer law.
10. Payment
Payment must be completed using one of the payment methods made available during checkout.
Payment may be processed by a third-party payment provider.
Where payment is processed by a third-party payment provider, your payment information may be handled directly by that provider in accordance with its own terms and privacy practices.
We do not normally have access to or store your full payment card details.
11. Delivery
We will deliver your order to the address provided during checkout.
Available delivery methods, charges and estimated delivery times will be displayed during the ordering process where applicable.
We aim to dispatch orders within the timeframe communicated at checkout.
Delivery times are estimates unless a specific delivery date or period has been expressly agreed.
Unless otherwise agreed, applicable UK consumer law generally requires goods to be delivered without undue delay and within the legally applicable timeframe.
If there is a significant delivery delay, we will take reasonable steps to communicate with you and resolve the issue.
12. Incorrect delivery information
You are responsible for ensuring that the delivery information provided at checkout is accurate.
If an order is returned to us because an incorrect or incomplete delivery address was provided, please contact Customer Service:
We will advise you of the available options.
Where permitted by law, additional delivery costs caused by incorrect information supplied by you may be your responsibility.
This does not affect your statutory rights.
13. Risk and delivery
Unless applicable law provides otherwise, the goods remain at our risk until they are delivered to you or to a person you have nominated to receive them.
We will not consider an order delivered merely because a delivery provider has marked it as delivered where the goods have not actually been delivered to you or your nominated recipient, subject to the circumstances and applicable law.
14. Returns and cancellations
UK consumers purchasing online generally have a statutory right to cancel their order within 14 days of receiving the goods.
After notifying us of your cancellation, you generally have a further 14 days to return the goods.
Our full cancellation, returns and refund procedure is set out in our:
Returns & Refunds Policy
You can contact Customer Service at:
The return address will be provided by our Customer Service team when you contact us regarding your return.
15. Faulty, damaged or misdescribed products
Nothing in these Terms of Service affects your statutory rights concerning faulty, damaged, misdescribed or otherwise non-conforming goods.
Depending on the circumstances, your statutory rights may include:
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a refund;
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repair;
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replacement;
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price reduction; or
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other remedies provided by applicable law.
If you believe that an item is faulty or damaged, please contact:
Please provide your order number and details of the issue.
Where appropriate, photographs may help us assess the problem and resolve your claim more quickly.
16. Exchanges
KateAndSon.com does not currently offer direct exchanges.
If you require another size, colour or product, you may return the original item in accordance with our Returns & Refunds Policy and place a new order.
This does not affect your statutory rights.
17. Intellectual property
All content on KateAndSon.com, including but not limited to:
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logos;
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brand names;
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photographs;
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product images;
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graphics;
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designs;
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text;
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website layout; and
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other original content
is owned by or licensed to Kate and Son unless otherwise stated.
You may access and use the website for personal and non-commercial purposes.
You must not reproduce, distribute, modify, copy or commercially exploit our website content without our prior written permission, except where permitted by law.
18. Website availability
We aim to keep KateAndSon.com available and functioning correctly.
However, we cannot guarantee that the website will always be:
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available;
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uninterrupted;
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secure;
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error-free; or
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free from technical problems.
We may temporarily suspend or restrict access to the website for maintenance, security, technical updates or other legitimate operational reasons.
19. Third-party services
KateAndSon.com may rely on third-party services to operate our business, including payment providers, delivery providers, website technology providers and other service providers.
Where appropriate, those services may have their own terms and privacy policies.
Our Privacy Policy explains how personal information may be shared with service providers.
20. Privacy
We process personal information in accordance with our Privacy Policy.
Our Privacy Policy explains:
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what personal information we collect;
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how we use it;
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why we process it;
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who we may share it with;
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how long we retain it; and
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your applicable data protection rights.
You can contact us regarding privacy matters at:
21. Cookies
KateAndSon.com may use cookies and similar technologies.
Some cookies may be necessary for the website to function correctly, while other cookies may be used for analytics, advertising or other purposes.
Where required by applicable law, we will request your consent before using non-essential cookies or similar technologies.
For more information, please refer to our Cookie Policy.
22. Limitation of liability
Nothing in these Terms of Service excludes or limits any liability that cannot legally be excluded or limited.
In particular, nothing in these Terms of Service excludes or limits liability for:
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death or personal injury caused by negligence;
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fraud or fraudulent misrepresentation;
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breach of statutory consumer rights;
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faulty goods where liability cannot lawfully be excluded; or
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any other liability that cannot legally be excluded.
Subject to the above, we will be responsible for losses that are reasonably foreseeable and arise directly from our breach of these Terms of Service or applicable law.
Nothing in this section affects your statutory rights.
23. Events outside our reasonable control
We will not normally be responsible for delays or failures caused by circumstances beyond our reasonable control.
These circumstances may include:
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extreme weather;
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natural disasters;
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strikes or industrial disputes;
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transport disruption;
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government action;
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war or civil unrest;
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significant postal or courier disruption;
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major technical failures; or
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other events that could not reasonably have been prevented.
Where such circumstances affect your order, we will take reasonable steps to minimise the impact.
This section does not remove or restrict any statutory rights you may have.
24. Changes to these Terms of Service
We may update these Terms of Service from time to time.
The version applicable to your purchase will normally be the version in force when you place your order.
Changes may be made where necessary to reflect:
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changes to our services;
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changes to our website;
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changes in applicable law;
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changes to our business; or
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improvements to our policies.
The latest version will be made available on KateAndSon.com.
25. Complaints
If you have a complaint about our products, services or your order, please contact Customer Service:
Please include your order number and a clear description of your complaint.
We will review your complaint and aim to resolve it fairly and within a reasonable timeframe.
26. Governing law
These Terms of Service are governed by the applicable law relevant to your consumer contract, subject to any mandatory consumer protections that apply to you.
Nothing in these Terms of Service prevents you from relying on mandatory rights and protections available to you under applicable UK consumer law.
If you are a consumer, you may also have the right to bring proceedings in the courts having jurisdiction under applicable law.
27. Severability
If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it lawful and enforceable where possible.
The remaining provisions will continue to apply.
28. No waiver
If we do not immediately enforce a provision of these Terms of Service, this does not mean that we waive our right to enforce that provision later.
29. Contact us
If you have any questions regarding these Terms of Service, your order or our services, please contact:
Kate and Son
Website: KateAndSon.com
Email: info@kateandson.com
Legal business name: Shop Your Style
Registered address: Klaverstraat 1, 4781AV Moerdijk, The Netherlands
Company registration number: 98577484
VAT number: NL005340383B29
Last updated: 1 January 2026