Privacy policy

Privacy Policy

KateAndSon.com — Kate and Son

Last updated: 1 January 2026

At KateAndSon.com, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Kate and Son collects, uses, stores and protects personal information when you visit or use KateAndSon.com, place an order, contact our Customer Service team or otherwise interact with our services.

This Privacy Policy applies to customers and visitors in the United Kingdom and is intended to explain how we handle personal data in accordance with applicable data protection law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable provisions of the Privacy and Electronic Communications Regulations 2003 (PECR).

1. Who we are

The data controller responsible for your personal information is:

Kate and Son

Website: KateAndSon.com

Email: info@kateandson.com

Legal business name: Shop Your Style

Registered address: Klaverstraat 1, 4781AV, Moerdijk, The Netherlands

Company registration number: 98577484

VAT number: NL005340383B29

For the purposes of this Privacy Policy, "Kate and Son", "KateAndSon.com", "we", "us" and "our" refer to the business responsible for processing your personal information.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us at:

info@kateandson.com

2. What personal information we collect

Depending on how you interact with KateAndSon.com, we may collect different types of personal information.

This may include:

Information you provide when placing an order

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number, where provided

  • Order details

  • Products purchased

  • Payment and transaction information

  • Information relating to returns, refunds or exchanges

We do not normally receive or store your full payment card number when payment is processed through a third-party payment provider.

Information you provide when contacting us

If you contact Customer Service, we may collect:

  • Your name

  • Email address

  • Order number

  • Contact details

  • Details of your enquiry

  • Information you choose to provide to us

We use this information to respond to your enquiry and manage your customer relationship.

Information collected automatically

When you visit KateAndSon.com, certain technical information may be collected automatically, depending on the technologies and services operating on our website.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate location derived from IP address

  • Website pages visited

  • Referring website

  • Date and time of visits

  • Website interaction information

  • Technical information relating to website performance and security

3. How we use your personal information

We may use your personal information for the following purposes:

Processing and fulfilling orders

We use your information to:

  • process your order;

  • take and process payment;

  • arrange delivery;

  • provide order confirmations;

  • communicate with you about your order;

  • process returns and refunds; and

  • provide customer support.

Customer service

We may use your information to:

  • respond to enquiries;

  • investigate complaints;

  • assist with returns;

  • resolve delivery issues; and

  • provide support relating to your purchases.

Website operation

We may use technical information to:

  • operate and maintain our website;

  • improve website functionality;

  • identify technical problems;

  • protect our website from fraud and abuse; and

  • maintain website security.

Legal and regulatory purposes

We may process personal information where necessary to:

  • comply with legal obligations;

  • comply with requests from competent authorities;

  • establish, exercise or defend legal claims;

  • prevent fraud or other unlawful activity; and

  • enforce our Terms & Conditions.

Marketing

Where permitted by law and, where required, with your consent, we may use your contact information to send you marketing communications about products, promotions, offers and other information relating to KateAndSon.com.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in the relevant communication or by contacting us at:

info@kateandson.com

Where consent is required for electronic marketing, we will not rely on silence or simply continuing to use our website as consent.

4. Our lawful bases for processing

Under the UK GDPR, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following lawful bases.

Performance of a contract

We may process your personal information where this is necessary to enter into or perform a contract with you.

For example:

  • processing your order;

  • arranging delivery;

  • processing payment;

  • handling returns; and

  • providing customer service relating to your order.

Legal obligation

We may process personal information where this is necessary for us to comply with a legal obligation.

For example:

  • maintaining accounting and financial records;

  • complying with tax requirements; and

  • responding to lawful requests from authorities.

Legitimate interests

We may process personal information where this is necessary for our legitimate interests, provided that those interests are not overridden by your rights and interests.

Examples may include:

  • maintaining and improving our website;

  • preventing fraud;

  • maintaining website security;

  • protecting our business;

  • managing customer relationships;

  • handling complaints; and

  • defending or establishing legal claims.

Where we rely on legitimate interests, we consider the impact of the processing on your rights and interests.

Consent

Where required by law, we will ask for your consent before processing personal information for a particular purpose.

You may withdraw consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew your consent.

The ICO states that consent must be freely given, specific, informed and involve a clear affirmative action.

5. Cookies and similar technologies

KateAndSon.com may use cookies and similar technologies to operate the website and provide certain functionality.

Cookies may be used for purposes such as:

  • keeping items in your shopping basket;

  • remembering preferences;

  • maintaining website security;

  • enabling website functionality;

  • understanding how visitors use the website; and

  • measuring or improving website performance.

Some cookies may be strictly necessary for the operation of the website.

Other cookies, including certain analytics, advertising or tracking technologies, may require your consent under applicable law.

Where consent is required, we will ask for your consent before setting or accessing the relevant non-essential cookies or similar technologies.

You can manage your cookie preferences through our cookie consent mechanism where available.

You can also control or delete cookies through your browser settings.

The ICO states that non-essential cookies generally require active, informed consent and that simply continuing to browse a website does not constitute valid consent.

For more information about the specific cookies used on KateAndSon.com, please refer to our Cookie Policy.

6. Who we share your information with

We may share personal information with trusted third parties where this is necessary to operate our business and provide our services.

Depending on how our website operates, these may include:

Payment providers

Payment providers may process payment and transaction information on our behalf.

We do not normally have access to your complete payment card details where payment is processed securely by a third-party payment provider.

Delivery and fulfilment providers

We may share information such as:

  • your name;

  • delivery address;

  • contact details; and

  • order information

with delivery companies, fulfilment providers and logistics partners where necessary to deliver your order.

Technology and website service providers

We may use third-party providers that support:

  • website hosting;

  • e-commerce functionality;

  • website security;

  • customer service;

  • email delivery;

  • data storage; and

  • technical maintenance.

These providers may process personal information on our behalf and are required to handle it in accordance with applicable data protection requirements.

Professional advisers

We may share information with professional advisers such as lawyers, accountants, insurers or other professional service providers where reasonably necessary.

Government and law enforcement authorities

We may disclose personal information where required by law or where reasonably necessary to:

  • comply with a legal obligation;

  • prevent or investigate fraud or crime;

  • protect our rights or property; or

  • respond to lawful requests from authorities.

We do not sell your personal information to third parties.

7. International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your personal information receives an appropriate level of protection.

Depending on the circumstances, this may include:

  • transferring information to a country recognised as providing an adequate level of protection;

  • using appropriate contractual safeguards; or

  • relying on another lawful transfer mechanism available under applicable data protection law.

If required, further information about relevant international transfers and safeguards can be obtained by contacting us at:

info@kateandson.com

8. How long we keep your information

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:

  • provide our services;

  • fulfil orders;

  • process returns and refunds;

  • maintain business and financial records;

  • comply with legal and regulatory obligations;

  • resolve disputes;

  • enforce agreements; and

  • establish, exercise or defend legal claims.

Different categories of information may be retained for different periods.

When personal information is no longer required, we will securely delete it or anonymise it where appropriate.

Where we are required by law to retain certain information for a specific period, we will retain it for that period.

9. Your data protection rights

Depending on the circumstances, you have rights under applicable data protection law.

These may include the right to:

Access

You can ask for a copy of the personal information we hold about you.

Correction

You can ask us to correct inaccurate or incomplete personal information.

Erasure

In certain circumstances, you can ask us to delete your personal information.

Restriction

In certain circumstances, you can ask us to restrict how we process your personal information.

Objection

In certain circumstances, you can object to our processing of your personal information.

You have an absolute right to object to direct marketing.

Data portability

Where applicable, you may ask us to provide certain personal information in a structured, commonly used and machine-readable format or ask us to transmit it to another organisation.

Withdraw consent

Where we rely on consent, you can withdraw your consent at any time.

Withdrawing consent does not affect processing that took place before withdrawal.

10. How to exercise your rights

To exercise any of your data protection rights, please contact:

Email: info@kateandson.com

Please provide enough information for us to identify you and understand your request.

We may need to verify your identity before providing personal information or making changes to your account or information.

We will normally respond to valid requests within the period required by applicable data protection law.

We will not normally charge you for exercising your data protection rights.

However, applicable law may allow us to charge a reasonable fee or refuse a request where a request is manifestly unfounded or excessive.

11. Marketing communications

If you subscribe to marketing communications from KateAndSon.com, we may use your contact details to send you information about:

  • new products;

  • collections;

  • promotions;

  • discounts;

  • special offers; and

  • other news relating to Kate and Son.

Where required by law, we will obtain your consent before sending electronic marketing communications.

You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails.

You may also contact:

info@kateandson.com

to request that we stop sending marketing communications.

Opting out of marketing communications will not affect transactional communications that are necessary to fulfil an order or provide a service you have requested.

12. Children's privacy

KateAndSon.com is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided personal information to us without appropriate consent, please contact us at:

info@kateandson.com

We will take reasonable steps to investigate and, where appropriate, delete the information.

13. Data security

We take reasonable technical and organisational measures to protect personal information against:

  • unauthorised access;

  • accidental loss;

  • destruction;

  • alteration;

  • disclosure; and

  • other unlawful or unauthorised processing.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You should therefore take reasonable precautions when providing information online.

14. Third-party websites

KateAndSon.com may contain links to websites operated by third parties.

This Privacy Policy does not apply to those third-party websites.

We recommend that you review the privacy policy of any third-party website before providing personal information.

We are not responsible for the privacy practices or content of third-party websites.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • changes to our business;

  • changes to our website;

  • changes to the services we use;

  • changes in applicable law; or

  • changes to how we process personal information.

The latest version will be published on KateAndSon.com.

Where appropriate, we may provide additional notice of significant changes.

Last updated: 1 January 2026

16. Complaints

If you have concerns about how we have handled your personal information, please contact us first:

Kate and Son

Email: info@kateandson.com

We will try to resolve your concern.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

You can find information about making a complaint on the ICO's website:

Information Commissioner's Office (ICO)

17. Contact us

If you have any questions about this Privacy Policy or the way we process personal information, please contact:

Kate and Son

Website: KateAndSon.com

Email: info@kateandson.com

Legal business name: Shop Your Style

Registered address: Klaverstraat 1, 4781AV Moerdijk, The Netherlands

Company registration number: 98577484

VAT number: NL005340383B29

Last updated: 1 January 2026