Yes. We offer delivery across the UK. Available delivery options, costs and estimated delivery times are displayed at checkout before you complete your order.

Orders are usually delivered within [14–21] working days after dispatch. Once your order has been dispatched, you will receive tracking information where available so you can follow its progress.

Yes. Delivery is free on all orders across the UK. There are no additional delivery charges at checkout.

Yes. For eligible online purchases, UK customers generally have a 14-day statutory right to cancel after receiving their order.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

Please contact info@kateandson.com before returning an item so that we can provide the applicable return instructions and return address.

Once your cancellation has been validly made and the returned goods have been received, your refund will be processed in accordance with applicable UK consumer law.

In general, refunds are made within 14 days of receiving the returned goods or receiving appropriate evidence that they have been sent back, whichever is earlier, subject to applicable legal requirements.

Please contact us as soon as possible at info@kateandson.com if your order arrives damaged.

Please include your order number and, where possible, photographs of the item and packaging. We will review the issue and advise you on the next steps.

Your statutory consumer rights remain unaffected.

We accept a range of secure payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.

Klarna may also be available at checkout, giving eligible customers the option to pay according to Klarna's available payment options.

All available payment methods will be clearly displayed at checkout.

We use established payment processing services to process payments securely.

Where payment information is processed directly by a third-party payment provider, we do not intend to store your full payment card details ourselves.

For more information about how we handle personal information, please see our Privacy Policy.

Our Customer Service team can be contacted by email:

info@kateandson.com

For order-related enquiries, please include your order number and the email address used when placing your order. This helps us assist you as quickly as possible.

We are happy to help with questions about orders, products, delivery, returns and refunds.